GRI 102-15 — Key impacts, risks and opportunities
GRI 102-21 — Consulting stakeholders on economic, environmental and social topics
GRI 102-29 — Identifying and managing economic, environmental, and social impacts
GRI 102-40 — List of stakeholder groups
GRI 102-42 — Identifying and selecting stakeholders
GRI 102-43 — Approach to stakeholder engagement
GRI 102-44 — Key topics and concerns raised
GRI 102-46 — Defining report content and topic Boundaries
GRI 102-47 — List of material topics
GRI 102-49 — Changes in reporting
CSR management conducted a materiality assessment for our portfolio in 2018–2019 for this report. We have opted to consult with stakeholders every other year in order to be able to act on the adjustments they propose.
The objective of this assessment was to identify the factors perceived as the most important by these stakeholders, including those who work for the organization and our external partners. The CSR content was driven by the findings of the materiality assessment, as required by the underlying GRI reporting principles. The focus is larger than previous reports and includes our full portfolio.
Update sustainability and stakeholder issues
A list of 23 relevant CSR-related aspects, covering the environmental, social and government realms, was drawn up based on our investments and their impact. We also updated our list of stakeholders according to five criteria: responsibility, proximity, influence, dependency and impact.
Shareholders, affiliations, customers, employees, suppliers, property managers, senior management, tenants, business partners (including property managers) and community partners
Prioritize issues (online survey)
An initial electronic survey was conducted with all identified stakeholders to gauge the relative importance of each aspect. The internal stakeholders’ point of view was derived from a survey of employees and senior management. All other stakeholders were grouped together. The survey findings for the activity report are presented in the following graph.
Validate issues (roundtables)
Following the survey, mixed roundtables were held in Montreal, Toronto and online to gather feedback on the results of the exercise. These discussions allowed us to improve our understanding of stakeholder expectations, to better target our strategic CSR priorities and to make ongoing improvements to our reports.
Map out issues (graph)
The following matrix represents the survey where the aspects evaluated as the most important are located in the upper right corner. All participants rated the aspects from 2.75 to 4, on a scale of 1 to 4. Thanks to this analysis, we were able to identify some of the content to be highlighted in this activity report and on our website.
Employment and working conditions
Equity, diversity and equality of employment opportunities
Health and safety
Training and skills development
Employee engagement and retention
Social and community impact
Economic performance and financial results
Operational carbon footprint
Preservation and upgrading of built heritage
Commitment of business partners
Integration of sustainable development into business decisions
Social acceptance of real estate projects
Development of innovative services
Management of greenhouse gas emissions
Raw materials management
Residual materials management
Conservation of urban biodiversity
Adaptation to climate change
The materiality assessment allows us to gain a deeper understanding of our stakeholders’ expectations with regard to corporate social responsibility.
The materiality matrix shows that our internal and external stakeholders attach the same importance to environmental aspects. We can also observe that more internal stakeholders consider social factors related to employees’ work conditions as important. In addition, we can conclude that all of our stakeholders have a greater interest in aspects over which they can exert a certain amount of influence.
The roundtables showed that our stakeholders expect us to continue our efforts to minimize our environmental footprint. In addition, they want us to share more of our CSR initiatives with them in order to continue to have a positive impact, which will enable them, in turn, to improve their own environmental and social performance.